Refund policy

Return & Refund Policy

Last Updated: July 2026

At Velvora Wellness, your satisfaction is our priority. We stand behind the quality of our products and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:

  • The item must be returned within 30 days of the delivery date.
  • The product must be in its original condition.
  • All original accessories, packaging, manuals, and included items must be returned.
  • Proof of purchase (order number or receipt) is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for products that:

  • Show excessive signs of use or intentional damage.
  • Have been modified or repaired by unauthorized parties.
  • Are damaged due to misuse, accidents, neglect, or improper storage.
  • Are missing essential components, accessories, or original packaging.
  • Were purchased through unauthorized third-party sellers.

Gift cards, promotional items, and final sale products are also non-refundable unless required by law.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless:

  • The wrong item was shipped.
  • The product arrived damaged.
  • The product has a verified manufacturing defect.
  • The return is the result of an error made by Velvora Wellness.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

How to Start a Return

To request a return, please contact our Customer Support team before sending your item back.

Please include:

  • Your order number
  • Your full name
  • A brief description of the reason for the return
  • Photos or videos (if the item is damaged or defective)

Once your request is approved, we will provide detailed return instructions.

Please do not send products back without receiving return authorization.

Refund Process

After we receive your returned item, our team will inspect it to verify its condition.

If your return is approved:

  • Your refund will be issued to the original payment method.
  • Refunds are typically processed within 5–10 business days after approval, depending on your financial institution.
  • Original shipping charges (if any) are non-refundable unless the return is due to our error.

If your return does not meet the eligibility requirements, we may decline the refund and return the item to you.

Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Missing parts
  • Incorrect

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos or videos showing the issue
  • Photos of the shipping package (if applicable)

After verification, we will arrange an appropriate solution, which may include a replacement, exchange, or full refund at no additional cost.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has entered fulfillment or has already been shipped, it can no longer be canceled. However, you may request a return after delivery in accordance with this policy.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product or color (where applicable), please return the original item following our Return Policy and place a new order.

Refund Exceptions

Refunds may be reduced or denied if:

  • The returned product is incomplete.
  • The product has been used beyond reasonable inspection.
  • The item is damaged due to customer misuse.
  • The return request falls outside the 30-day return period.

Contact Us

If you have any questions regarding returns or refunds, please contact our Customer Support team.

Velvora Wellness

Email: info@velvorawellness.com

Website: https://velvorawellness.com

We aim to respond to all inquiries within 24–48 business hours.