Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for choosing Velvora Wellness. We are committed to delivering your order as quickly and safely as possible. Please review our Shipping Policy below for important information regarding order processing, shipping methods, delivery times, and related services.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, promotions, or holidays, processing times may be slightly longer. If a significant delay occurs, we will notify you via email.

Shipping Options

We currently offer the following shipping methods:

Standard Shipping (Free)

  • Cost: FREE
  • Estimated Delivery: 7–10 business days

Standard Shipping is available for all eligible orders and includes tracking information once your package has been dispatched.

Express Shipping

  • Cost: $10 USD
  • Estimated Delivery: 3–5 business days

Express Shipping provides faster delivery and includes full shipment tracking.

Shipping Destinations

Velvora Wellness currently ships to the United States and selected international destinations.

Shipping availability may vary depending on your location. If we are unable to ship to your address, you will be notified during checkout or shortly after placing your order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24–48 hours for tracking information to become available after receiving your shipping confirmation.

Delivery Estimates

Delivery times are estimates and begin after your order has been processed and shipped.

Actual delivery times may vary due to circumstances beyond our control, including:

  • Weather conditions
  • Carrier delays
  • Customs inspections
  • Public holidays
  • High shipping volume
  • Natural disasters or other force majeure events

Velvora Wellness is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

Velvora Wellness is not responsible for orders shipped to an incorrect address provided by the customer.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to reship the package.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost during transit, please contact our Customer Support team.

We will work with the shipping carrier to investigate the shipment and assist in resolving the issue as quickly as possible.

Please note that investigation timelines are determined by the carrier and may vary.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the shipping package
  • A brief description of the issue

After reviewing your claim, we will arrange an appropriate resolution, which may include a replacement or refund where applicable.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other government fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated by Velvora Wellness.

Customs clearance procedures may also result in additional delivery delays.

Multiple Shipments

If your order contains multiple products, items may be shipped separately depending on inventory availability or warehouse location.

You will receive separate tracking information for each shipment if applicable.

Delivery Confirmation

Orders are considered successfully delivered once the shipping carrier confirms delivery to the address provided during checkout.

Velvora Wellness cannot be held responsible for packages that are lost or stolen after delivery has been confirmed by the carrier.

If you believe your package has been stolen after delivery, we recommend contacting the carrier and your local authorities for assistance.

Contact Us

If you have any questions regarding shipping or delivery, please contact our Customer Support team.

Velvora Wellness

Email: info@velvorawellness.com

Website: https://velvorawellness.com

Our support team typically responds within 24–48 business hours.

Shipping Summary

Shipping Method Cost Estimated Delivery
Standard Shipping FREE 7–10 Business Days
Express Shipping $10 USD 3–5 Business Days

At Velvora Wellness, we strive to process and ship every order promptly while keeping you informed throughout the delivery process. Thank you for trusting us with your wellness journey.